IZEND handles returns on a case-by-case basis with the ultimate objective of making our customers happy, stands behind our goods and services, and wants customers to be satisfied with them! All returns must include the original receipt and be postmarked as sent within 30 days of the item’s delivery. Items must be presented in new condition with original packaging and must not have been washed. The shipping fees and the returned products’ related costs shall be responsible by customers except for faulty items on arrival. Products will be exchanged or refunded after we examined your returned product(s) with product defects. Please note that the whole return process may take up to 4 weeks. Returns that do not meet our policy will not be accepted and sent back to the customer. Please contact our Customer Care team by emailing customer care: [email protected] for further return procedures.

All orders for products are subject to availability. In this regard, in the event of supply difficulties or because products are no longer in stock, we reserve the right to give you information about substitute products of an equal or higher quality and value which you can order. If you do not wish to order such substitute products, we will refund any money you might have paid.